Shipping Policy

Company: Shenzhen Yilize Technology Co., Ltd.
Email: service@levqoria.com

At Levqoria™, we work to make the delivery process clear from the moment an order is placed until it arrives at its destination. This policy outlines our processing schedule, shipping charges, estimated transit times, tracking procedures, and international delivery terms.

1. Order Processing

After an order is submitted, our fulfillment team prepares the items, confirms the order details, and packages the shipment.

Standard processing time: 2–4 business days

During holidays, promotional periods, and other high-volume seasons, processing may require up to 5 business days.

Business days do not include Saturdays, Sundays, or recognized public holidays. Processing time is separate from the estimated delivery period.

2. Shipping Fee

A flat shipping fee of $5.99 applies to every order.

The shipping charge will be displayed during checkout before payment is completed.

3. Estimated Delivery Times

Transit times vary according to the destination, carrier network, customs procedures, local delivery conditions, and seasonal shipment volume.

These timeframes begin after the order has been processed and transferred to the carrier. They are estimates rather than guaranteed arrival dates.

Delivery may take longer during public holidays, severe weather, customs inspections, transportation disruptions, or periods of unusually high carrier volume.

4. Fulfillment Locations

Levqoria™ works with multiple fulfillment facilities and manufacturing partners. Depending on product availability and the delivery destination, an order may be dispatched from a regional or international location.

When an order contains multiple products, the items may arrive in separate packages. Each available tracking number will be provided by email.

5. Shipment Confirmation and Tracking

Once a package has been dispatched, a shipping confirmation email will be sent to the email address entered at checkout. This message will include the tracking number when tracking is available.

Please allow 1–3 business days for the carrier’s tracking system to display the first update. A temporary lack of tracking activity does not necessarily mean that the package has stopped moving.

Customers are responsible for entering a complete and accurate email address when placing an order.

6. Address Accuracy

Please review the recipient name, street address, apartment or unit number, city, state or province, postal code, and country before submitting an order.

If an address correction is required, contact us at service@levqoria.com within 12 hours of placing the order.

We cannot guarantee that an address can be changed after fulfillment has begun. Levqoria™ is not responsible for delivery issues resulting from incomplete or incorrect information supplied during checkout.

7. Order Changes and Cancellations

Requests to modify or cancel an order must be submitted within 12 hours of purchase.

Please send the request to service@levqoria.com and include:

• Customer name

• Order number

• Email address used at checkout

• Requested change

Once an order has entered fulfillment or has been transferred to the carrier, it cannot be modified or canceled.

8. Customs, Import Duties, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, international orders are shipped on a Delivered Duty Unpaid (DDU) basis. The recipient is responsible for paying applicable import-related charges.

Levqoria™ does not determine or collect fees imposed by local customs authorities and is not responsible for delays caused by customs inspections or clearance procedures. Customers may contact their local customs office for information about potential charges.

9. Delayed Shipments

If a package has not arrived within the estimated delivery period, review the tracking information and confirm that the shipping address on the order is correct.

Carrier scans can occasionally be delayed, particularly when a package transfers between international and local delivery networks.

For additional assistance, contact service@levqoria.com with your order number and tracking information.

10. Damaged Packages or Items

If an item arrives with visible transit damage, contact us within 72 hours of delivery.

Your email should include:

• Order number

• Description of the issue

• Clear photographs of the item

• Photographs of the outer packaging and shipping label

Our team will review the information and determine the appropriate resolution, which may include a replacement or another available option based on the circumstances.

Do not discard the product or original packaging until the review has been completed.

11. Packages Confirmed Lost in Transit

If the shipping carrier confirms that a package was lost during transit, contact service@levqoria.com with the order number and carrier confirmation.

After verification, Levqoria™ will arrange an appropriate resolution, which may include a replacement shipment.

A shipment is not considered lost solely because tracking has paused or the estimated delivery period has passed.

12. Delivered but Not Located

If tracking indicates that a package was delivered but it cannot be located:

1. Confirm the delivery address on the order.

2. Check the mailbox, porch, reception area, parcel locker, garage, and other delivery locations.

3. Ask household members, neighbors, building staff, or front-desk personnel whether they accepted the package.

4. Allow up to 48 hours, as some carriers record delivery before the package is physically completed.

5. Contact the carrier for delivery details.

If the package remains missing, email service@levqoria.com so our support team can review the available shipment information.

13. Returned or Refused Packages

Packages returned because of an incorrect address, unsuccessful delivery attempt, unpaid import charges, or refusal by the recipient may require additional shipping fees before they can be resent.

Original shipping charges and fees assessed by the carrier may not be refundable.

14. Customer Support

For shipping-related assistance, contact:

Brand: Levqoria™
Company: Shenzhen Yilize Technology Co., Ltd.
Email: service@levqoria.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number in all shipping inquiries.