FAQ

Frequently Asked Questions

Company: Shenzhen Yilize Technology Co., Ltd.
Email: service@levqoria.com

1. What types of products does Levqoria™ offer?

Levqoria™ offers thoughtfully designed smart home products, adaptable furnishings, organization solutions, and responsive household accessories. Our collection focuses on practical functionality, clean forms, and easy integration into modern living spaces.

2. How can I check product compatibility?

Compatibility requirements vary by product. Before ordering, review the product description, measurements, mounting requirements, supported fixtures, and technical specifications.

For additional assistance, email service@levqoria.com with the product name and details about your intended setup.

3. Does every product require professional installation?

Installation requirements depend on the product. Some items can be positioned or assembled using the included instructions, while wall-mounted, motorized, or integrated products may require additional tools or qualified installation assistance.

Always review the instructions and confirm that the mounting surface or surrounding structure is suitable before installation.

4. How long does order processing take?

Orders generally require 2–4 business days for review, preparation, and packaging.

During holidays or other high-volume periods, processing may take up to 5 business days. Processing time is separate from the estimated delivery period.

5. How much does shipping cost?

A flat $5.99 shipping fee applies to each order. The applicable charge will be displayed before checkout is completed.

6. What are the estimated delivery times?

Estimated delivery periods after processing are:

  • United States: 10–15 business days

  • Canada, United Kingdom, and Australia: 11–16 business days

  • Other international destinations: 15–20 business days

Delivery estimates may be affected by carrier activity, customs procedures, weather, public holidays, and local transportation conditions.

7. How can I track my order?

After the package has been dispatched, a shipping confirmation email will be sent to the email address entered at checkout.

Tracking information may require 1–3 business days to display its first update after a shipping label is created.

8. Why did my order arrive in separate packages?

Products may be prepared by different fulfillment locations. When an order contains multiple items, those items may be shipped separately and arrive on different dates.

A separate tracking number will be provided for each package when available.

9. Can I change or cancel an order?

Address changes and cancellation requests must be submitted within 12 hours of placing the order.

Email service@levqoria.com with your name, order number, and requested change. We cannot guarantee modifications after fulfillment has started.

10. What payment methods are available?

Available payment options are displayed during checkout and may include:

  • PayPal

  • PayPal Guest Checkout with an eligible debit or credit card

  • Supported credit or debit cards

Orders are generally processed in United States Dollars (USD). Payment-method availability may vary according to location and transaction details.

11. Does Levqoria™ store my card information?

Levqoria™ does not directly store complete credit or debit card numbers. Payment information is submitted to the applicable payment provider for transaction processing.

Do not send card numbers, verification codes, passwords, or PayPal login details by email.

12. What is the return period?

You may request an eligible return within 30 calendar days after receiving the order.

The item should remain unused, unaltered, and accompanied by its original parts, accessories, manuals, labels, packaging, and proof of purchase.

All returns require written authorization before shipment.

13. How do I request a return?

Email service@levqoria.com and include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Relevant photographs, when applicable

If the request is approved, our team will provide the designated return location and applicable instructions. Do not send a product to the address printed on the original parcel unless specifically instructed.

14. What should I do if an item arrives damaged or incorrect?

Contact us within 72 hours of delivery.

Include clear photographs of the product, affected area, outer packaging, shipping label, and all received components. Keep the item and packaging until our review has been completed.

15. When will I receive my refund?

After an authorized return is received and inspected, we will notify you of the decision by email.

Approved refunds are submitted to the original payment method. Please allow up to 10 business days for processing. Your bank, card issuer, or PayPal may require additional time to post the amount.

16. Are customs duties included in the order total?

Unless otherwise stated during checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.

Customs duties, import taxes, brokerage fees, and similar charges assessed by the destination country are the customer’s responsibility.

17. How can I manage my privacy choices?

Eligible visitors may use the Your Privacy Choices or Do Not Sell or Share My Personal Information link available on the store.

Recognized Global Privacy Control signals are processed where required by applicable law. Additional privacy requests may be submitted to service@levqoria.com.

18. How can I contact Levqoria™?

For product, order, shipping, return, or account assistance, contact:

Email: service@levqoria.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
Company: Shenzhen Yilize Technology Co., Ltd.

Include your order number when contacting us about an existing purchase.