Return and Refund Policy

Company: Shenzhen Yilize Technology Co., Ltd.
Email: service@levqoria.com

At Levqoria™, we want the return process to be clear and manageable. This policy explains when an item may be returned, how to submit a request, and what to expect after a return reaches our designated facility.

1. 30-Day Return Period

You may request a return within 30 calendar days after receiving your order.

To qualify for a standard return, the product must:

Be in the condition in which it was delivered
Remain unused and unaltered
Include all original parts, accessories, manuals, labels, and inserts
Be placed in its original product packaging
Be accompanied by an order confirmation, receipt, or other proof of purchase

Products showing signs of installation, extended use, modification, accidental damage, or missing components may not qualify for a standard return.

Submitting a request within 30 days does not automatically approve the return. Our support team must review the request before the package is sent.

2. Starting a Return

To request a return, email:

service@levqoria.com

Please include:

Your full name
Order number
Email address used at checkout
Name of the product being returned
Reason for the request
Relevant photographs when the item is damaged, incorrect, incomplete, or not functioning as described

After reviewing the request, our team will confirm whether the item qualifies and provide the applicable return instructions.

Depending on the return circumstances, these instructions may include a return label, designated return location, packaging requirements, or additional information needed to process the request.

Do not send an item to the company name, an address shown on a parcel, or any other location without written return authorization. Unauthorized packages may not be accepted or connected to the correct order.

3. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and any rights provided by applicable law.

If an approved return is based on a change of mind, preference, compatibility issue, or accidental purchase, the customer may be responsible for the return transportation cost.

If our review confirms that the item arrived damaged, materially defective, incomplete, or different from the product ordered, Levqoria™ will provide an appropriate resolution and instructions regarding return transportation.

Any applicable return shipping charge will be communicated before the customer sends the item.

4. Damaged, Incorrect, or Incomplete Orders

Please examine the shipment promptly after delivery.

If the item arrives damaged, appears materially defective, contains missing components, or differs from the product ordered, contact service@levqoria.com within 72 hours of delivery.

Include clear photographs of:

The product and affected area
All parts and accessories received
The outer shipping package
The shipping label
Any visible packaging damage

Keep the item and its packaging until the review has been completed. Depending on the circumstances and product availability, the resolution may involve replacement parts, a replacement item, a refund, or another appropriate option.

5. Products That Cannot Be Returned

The following items are generally excluded from standard change-of-mind returns:

Products made to order or personalized for the customer
Gift cards or store-credit products
Items identified as final sale before purchase
Products damaged through misuse, improper assembly, modification, or ordinary wear
Items returned without required parts, accessories, manuals, or packaging
Products that cannot be resold after installation or extended use
Items restricted from return by transportation or regulatory requirements

These exclusions do not limit rights that cannot legally be excluded.

If you are uncertain whether a product qualifies, contact us before sending it.

6. Exchanges

Levqoria™ does not process automatic direct exchanges.

If you would like a different product, model, finish, or quantity:

Request a return for the original item.
Wait for the return request to be reviewed.
Place a separate order for the preferred product.

A replacement order is subject to current availability and pricing.

If the original shipment contained an incorrect or confirmed defective item, contact us before placing another order so our team can review the appropriate resolution.

7. European Union and EEA Withdrawal Rights

Where applicable, customers purchasing online in the European Union or European Economic Area may withdraw from an eligible purchase within 14 days after receiving the goods, without providing a reason.

The customer must inform Levqoria™ of the decision to withdraw within the applicable period and return the goods according to the instructions provided. The customer may be responsible for direct return costs unless Levqoria™ agrees to cover them or applicable law requires otherwise.

Certain products—including clearly personalized goods and other legally excluded categories—may not qualify for the withdrawal right. Details about the EU cooling-off period and its exceptions are available from the official Your Europe returns guidance.

This section does not replace any mandatory consumer rights provided by the customer’s country.

8. Return Inspection

After an authorized return reaches the designated facility, it will be examined to confirm:

The correct product was returned
All expected components are present
The item meets the approved return conditions
The package corresponds with the authorized order
The reported issue is consistent with the returned product, when applicable

We will notify you by email after the inspection has been completed.

If a return does not meet the approved conditions, the refund may be declined or adjusted where permitted. Additional transportation charges may apply if the customer requests that an ineligible item be sent back.

9. Refunds

When a refund is approved, it will be submitted to the original payment method.

Please allow up to 10 business days for Levqoria™ to process an approved refund. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the amount to your account.

Currency conversion differences, foreign transaction fees, and charges imposed by a financial institution are controlled by the applicable provider and may not be recoverable through Levqoria™.

If more than 15 business days have passed since we confirmed approval of your refund, contact service@levqoria.com with your order number.

10. Original Shipping Charges

The original shipping charge is generally not refundable for standard change-of-mind returns.

If a return results from a confirmed fulfillment error, damaged item, or other circumstance for which Levqoria™ is responsible, the applicable shipping charges will be reviewed as part of the resolution.

This provision is subject to mandatory consumer laws.

11. Refused and Undeliverable Packages

Refusing delivery does not automatically create an approved return.

If a shipment is refused, left unclaimed, or returned because of an incomplete address, unsuccessful delivery, unpaid import charges, or another issue outside our control, carrier fees and return transportation costs may be deducted from any eligible refund where permitted.

12. Return Address

Levqoria™ uses designated return locations based on the product, fulfillment facility, and customer region.

A return address will be supplied only after the request has been reviewed and authorized.

Do not return products to Shenzhen Yilize Technology Co., Ltd. or to the sender address printed on the original parcel unless our support team specifically instructs you to do so in writing.

13. Customer Support

For return, replacement, or refund assistance, contact:

Brand: Levqoria™
Company: Shenzhen Yilize Technology Co., Ltd.
Email: service@levqoria.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number in every return-related message.